I've only been here once but my experience was good. I popped in for frappuccino happy hour and got a skinny green tea frap. It was a bit busy but the baristas were fast and friendly and also got my name and order right. I usually become "Marie" or something. I like the lay-out too, with a high ceiling and sort of vintage interior which makes you think you're in a library or a study den. I wouldn't do reading here though, as the noise level is bit up. It would be a good place to catch up with friends and enjoy company-- but if you need to be somewhere quiet, the Toronto Reference Library is just a few steps away.