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http://www.openvoc.eu/poi#funnyReviews
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  • If you have 3 minutes more to do more search other than this specific Pepboys, please do. I had a bad experience twice with them. First time was last year when I registered my Nissan Altima with a PA plate. I needed an inspection for the car. They asked for a competitive price (around 60 dollars). However, they will find something in the car that need to spend money on. At that time, they asked for tire change and minor tweaks (around 200 dollars). It was fine and I was happy about it. This year, my car failed because of a "hole underneath the passenger seat that is 12in large". 200 dollars cost of repair. I asked them to hold the repair and I questioned their inspection: How can they find a hole that large that was not seen in the previous inspection and barely used the car (seriously I walk to my work everyday, and uber for outings!). Once I started to question them and I needed a second opinion, they informed me that I need to pay another inspection fees once I return it to them. As I am being punished for asking another opinion! I talked to another body shop for a second opinion. It seemed that a hole in the car floor could cost this money (Pepboys were right about it). However, the hole has to be fixed appropriately (From inside out). After the second opinion, I thought it was not worth it to take it out of Pepboys, because I'll be losing more money. I asked them to go a head and fix the car if it'll be fixed appropriately (From inside out), we ended the phone call. A half an hour later, Pepboys called again: they will fix it temporarily with a patch. If I need an "appropriate fix", It'll be 400 dollar!!! I LOST IT! The guys are really nice people, that's the extra star for. They lost my trust for the swinging back and forth, bad communication, poor management and last minute surprises about changing the cost. I'm not an expert in car repair but at least I can get a better explanation about my car status. I felt kind of being used. My car was handled by a smaller body shop who communicated with me better. Plus I can feel happy to support local businesses. I would never go back to Pepboys, at least this branch. Bottom Line: "you see Pepboys sign in Shadyside/Bloomfield, run away!"
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