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  • First of all, I want you to know I rarely write reviews and I have been going to this Fletcher's auto for 5 years without a problem. Six months ago, that all changed. I bought a Groupon for a brake change (covered pads either front or rear). I needed the front ones done. They charged me a surprise $20 "shop supply" fee. When I complained, I was told the manager would take $10 off of it, even though it should have been free (I read every word of the fine print on the Groupon, and this "fee" they charged was no where to be found. They also provided no real explanation for it). Last week, I went in for an oil change. I have a Fletcher's punch card I purchased for ten oil changes for $99 about a year and a half ago. Right on the card it says the oil disposal fee will be an additional $2.50. I have used it five times before, and have ALWAYS been charged $2.50. However, last week, when I took my car in for an oil change, my bill was for $7.50. They charged me $3.50 for a disposal fee and $3.50 for "shop fees." When I bought the oil change card, it specifically said it could be used for synthetic blends (which has always been used from this exact Fletcher's for this exact vehicle for $2.50 before now), but now all of a sudden they want to charge me $5 more than before? They also said my brake fluid needed to be flushed, that it looked bad. They wanted to charge me $59 for this as well. I declined, knowing I had just done that myself about 30,000 miles ago. I told them that and they still insisted it looked dirty. So, giving them some credence, I declined letting them change it at the time so I could inspect it on my own. I thought, well, maybe it had oxidized from a crack or something. So, I took the car home, opened the brake fluid reservoir and it looked fine to me. However, just to be sure, I pulled out my brake fluid test strips (yes, these exist and you can buy them on Amazon), and guess what? The fluid was a clean as if it were just changed yesterday. In summary, do yourself a favor and go to a different Fletcher's or a different shop all together. Something has happened to this one to make it, how should I put it, very questionable starting about six months ago.
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