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  • Honestly, everyone from the ladies up front that greet you, the techs and all the people in back, to Dr. Wright himself, everyone is incredibly friendly, positive, helpful and caring. It is extremely clear that this is a friendly work environment where everyone enjoys the company of the other employees. Where Dr. Wright allows his staff a sense of freedom and autonomy, while clearly still maintaining professionalism. This breeds a positive environment, and experience, for both employees and patients. It's really great to see employees smiling, happily greeting patients and family members, and providing positive, happy, caring services. The whole environment is rare and missing in many other companies today. I believe Wright Orthodontics would be an excellent case study on "what works" in the medical/dental (and other) services field. Other companies could learn from it and adopt some of the same practices. Whatever these practices are, please don't change them. You've created a "special sauce" in my opinion. I've had 2 kids come through Dr. Wright's office over the last 3 years. Every visit, I mean each and every one, and each interaction, has been excellent. Even when there was an insurance payment snag several years ago, the situation is always handled with a smile and "unconditional positive regard". I have yet to experience anyone with this company that is not genuinely concerned and caring. I'll be glad to be done paying for braces after all these years, but if I had to do it again, I would not hesitate one second to go back to Wright Orthodontics. I literally wouldn't even look at another provider.
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