I always find what I'm looking for here -- I find that they have great stock, although not always the most high end when it comes to everything like combs, but enough variety that it does the trick.
It's true, as mentioned in other reviews, the staff can have a bit of an edge, but today I had a pretty good experience and received quite good help and all my questions were answered- not only were they answered but the woman who helped me offered her opinion of what she would do (I was asking about making hair extensions), and pointed out sale items. There were a lot of options available for what I was looking for in terms of hair - lots of price points, which was really great.
The cash situation seemed pretty disorganized and I had to wait for quite a while even though there were three employees behind the counter, only one was at a register and the other two were trying to figure out which customer left a bag of food on the counter --- kid of absurd.
I would for sure shop here again, I have in the past and there really is no better place in the city to buy hair :)