This is an update to my ongoing "discussion" with the store manager since I'm out of characters in the original review and I want to document all of the responses from 4 paws.
Manager Victoria 9/5/14:
Kyle
Because we could not verify the validity of the coupon, we could not accept it. As a follow up, we spoke to our Champion distributor and they informed us that they have never accepted such coupons and they are most likely fraudulent.
We care about every person's experience at the store, but will not tolerate inflammatory comments from a disgruntled customer. Glad to hear you found a store to satisfy your demands.
My Reply:
First of all I am no longer and never will be again a customer of your store. If you just accepted that your staff didn't handle this situation well and apologized I would drop it but, I will not tolerate your attempts to validate your poor customer service by making this out to sound like an attempt by me to defraud your store out of a bag of food and claim that I'm the one being inflammatory. You realize you are basically calling me a thief right?
A competing pet food store accepted the voucher with no problem and since they are in this same area I have to believe they use the same distributor as your store. You know what they did differently than your store? They wanted to help. They took the business card the Orijen rep (Diana) sent with the voucher and called her to make sure everything was on the up and up. It took all of about 2 minutes and everyone was happy.
Feel free to email diana@championpetfoods.com and ask her if they issue coupons for bags of food when customers have issues and maybe you can run your issue with your distributor not accepting these "fraudulent" coupons by her as well.
11/6/14: Manager Victoria wrote:
Update 11/6/14
chicagonow.com/still-adv...
My reply: You first.