The customer service and wait time for food is absolutely horrible, but let me tell you every minute I waited and twiddled my thumbs and watched the music videos on the tv they have by the entrance was well worth it. I had one of the best dosas I have ever had here. I have lived in chicago and los angles, and the cook who made my dosa shall get my business very often. I hope to shake his hand. I do wish the service and wait time would improve, but why compromise the quality of food. I will wait as long as you want me to.