UPDATE II-Visited Brat Haus for a second chance and what an improvement! We were seated quickly, tended to professionally, and finally had the opportunity to try the menu. Excellent spicy brats, wonderful pretzels, and delicious Gaffel Kolsch made our second trip a real treat.
UPDATE-Owner apologetic and accommodating following our one and only visit. We intend to give it a second chance.
Horrible service. Called ahead, then arrived to find they never added our info. Told a 15 minute wait. After 50 minutes of waiting, finally got a table (inside, not outside as requested), then waited another 15 minutes with absolutely no visit from any server. Decided to leave. I was really excited to try the food, but not with that level of effort. A flight to Germany would have been more bearable.