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| - In June 2012 I bought a 2013 Kia Soul from this dealership. Things went well, the staff was great and I was very pleased. Now, fast forward to March 2 2013. I had scheduled an oil change for my Kia and had driven all the way from Anthem. I thought it best to keep my service needs at the dealership I had, thus far, been very pleased with. When I arrived at 7:45 in the morning at the dealership, there was a long line waiting in the service line. An unusual sight this early on a Saturday morning. So, I inquired as to why everyone was still waiting when the service department should have opened at 7am. I was told there was a building alarm that no one had a code to disarm it. Really? This great big dealership and no one to open it? Someone slept in too late. I waited 30 minutes for the service department to finally open only to find out that they wanted me to wait 2 hours for my oil change. What?! I had an appointment and now I was forced to wait behind a whole line of people? I don't think so. When I ask if they could give me a loaner car to use until it was ready (I had other things that needed to get done) I was told that they had no vehicles to loan. Really? Last I looked, it was actually a dealership. You must have something? Nope. Away I drove extremely upset that I had driven 35+ miles to get my oil changed and wasn't even offered a "discount" on my oil change.
Now, I schedule an appointment for March 30 once again to get my oil changed. Drive 35+ miles once again. The dealership had mailed coupons to my house over the past 2 weeks and there was a coupon in there for an $8.88 oil change. Now, I thought, this is a great deal! So I get there Saturday morning. Check in at the service desk only to be told they would not honor the coupon. What?! You sent me a coupon you won't even take? Well, the coupon was only for "Domestic Vehicles" . You send me a coupon for an oil change on a Domestic car when you know full well that I own a foreign vehicle.One that I purchased from YOUR dealership, none the less. When I told the lady that was helping me that I drove from Anthem and wanted the coupon honored anyway, she refused. Never offered to take it anyway for the trouble, she just told me that the same oil change for my car was $28.88 and again refused to help me. I was VERY upset! This lady was very nasty to me, I was not pleased with her or the way it was handled.
Needless to say, I won't take my car back to this dealership again for anything. I'll find another KIA dealership closer to home that treats their customer with respect. Too bad for them. I would have continued to go there if they had just done the right thing.
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