I think Owens is probably my favorite bagel place in Charlotte. I had read the positive reviews for weeks before I actually tried the place out. I'm a huge bagel fan, but had only had them toasted. A steamed bagel sounded gross to me. But, I finally tried it and instantly became a big fan. It has now become my go-to breakfast place. With that being said, despite what a previous reviewer said, they do have a toaster and will toast your bagel, but I would challenge you to try it steamed. Very good and a different atmosphere than your chain bagel shops. The snicker doodle coffee is also delicious (even though they don't have it all the time).