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  • First, let me say I've been coming here for about a year and half. Probably 10-15 visits total. I will never come back. Today's experience at the drive thru went like this: "*something*, *something*, *something*, order?" Me: "I can barely hear you". Employee: "*something* *something*, *something* order?" Me: "OK. I'll have a carne asada fries and two bean and cheese burritos with onions". Employee: *something*, *something*, *something* else?" Me: 'I can barely hear you, but if you're asking if I want anything else, the answer is no". Employee: "*something*, you". There was one car ahead of me in the drive thru. 12 minutes later, I'm at the window. This was bad enough, but the CF that took place next was nothing short of amazing. I sat there for another 3-4 minutes before a clueless gentleman wearing sunglasses came to the window and asked: "What was your order?". Me: "Carne asada fries and two bean and cheese burritos with onions". Employee: "Did someone take your money yet?". OH MY GOD. Me: "No." Employee closes the window and walks away. 3-4 minutes later, he comes back and says "so, carne asada fries and a bean burrito?". How high is this guy? Me: "NO! Carne asada fries and TWO bean and cheese burritos with ONIONS". Sunglasses employee closes the window again and wanders away. 2-3 minutes later a woman comes to the window: "what was your order?" You have GOT to be kidding me! At this point I'm looking for the hidden camera and someone to pop out and tell me I'm on Candid Camera. I tell her AGAIN, exactly what my order is. She closes the window and opens it a few seconds later and finally takes my card. A minute later she gives me my food. I ask, "is there red sauce in there?" She says "yes". No apology for the epic CF, nothing. I leave, knowing full well that my order would be screwed up, despite the FOUR TIMES I had to give them my order. Sure enough: no onions on my bean and cheese burritos and no red sauce in the bag. What is wrong with these people? They lost a customer today. No excuse for any of that nonsense today.
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