I've been going to this specific location for years with my family. I've been noticing the quality and service declining for awhile now. The last time we were in was last weekend and the service was awful. I don't know if this was this young woman's first week on the job but she was incredibly rude. We had just been seated when she approached the table and asked if we knew what we wanted to order. We asked for our drinks and then asked for more time to look at the menu.
When she returned after literally 3 min to ask what we wanted to order. I said we would order the kids meals and need more time to figure out what we wanted. I was in the middle of my kids order when she rudely interrupted me and said "can you hurry up and order because it's very busy here tonight". I replied with "I am ordering and your interrupting me". She smiled and said "ok cause it's busy here tonight" (it was NOT busy at all!! There were maybe 10 tables with people at them and at least 4 staff serving)
Now I understand that they may have been short staffed but you don't interrupt a customer mid sentence to tell them your too busy to help them. I was speaking with my partner and I'm sure other servers heard me because all of a sudden our kids food appeared and the manager was at our table taking our order. He too was not the nicest person. Seemed to be frazzled about something. Ok your having a bad shift. Don't take it out on customers.
All in all the food was ok, not the best I've had at this location, and since this is not the first negative experience I think we will go to another location from now on.