I've had two good experiences at Fran's and two not-so-good experiences. Unfortunately, it is the latter that has prompted this review.
My co-worker and I arrived for an early lunch and received bad, unapologetically slow service in a virtually empty dining room. Our server didn't smile once, mumbled at each interaction and messed up my order. I'm sorry, is my business annoying you? I do have to say, the food is usually pretty good. Alas, not in the case of today's veggie burger which crumbled to flavorless pieces after the first bite.