Sitting here for over an hour, cannot understand why staff would be laughing and fooling around when there's a room full of pissed off patients! There are at least 3 phlebotomists back there working and one staff at the desk. What the hell is the point of making an appointment when you're gonna blow half your day waiting for a BUN test? I worked at Quest back in the 90's and early 2000's. I know how things operate, and this place is a joke! Back in my days as a phleb, me and one other coworker would have cleared out a room this size in 30 mins or less! It appears that Quest Diagnostics is no longer about providing good customer service. They're obviously more about themselves and doing as little as possible! It is not only this location either. It's the same story at both the Tropical Pky and the West Lake Mead locations too. Six Sigma my ass!!