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  • We purchased an RV at a show. They said it would be detailed and fully checked over before we picked it up, it of course had tons of people in it that weekend and there was some damage to a cabinet on the glide. They said they needed to order a new glide 6-8 weeks. OK we would pick it up before then and keep track of other issues. They called when we were on our way to pick it up to say the speakers were not working and they needed to order a new one, did we still want to pick it up? Yes, we picked up our new trailer and took it out the next weekend. The water heater didn't work and the face plate on the door lock had come off. Took it back when the stereo came in. They replaced the face plate, the stereo and found out that the bypass system was not disabled to the water heater so that's why it didn't work. This was something that should have been checked the first time. My husband went to pick it up, he had an appt, but there was no one to help back up to hitch. There was another customer there and they helped each other. When he got home the water heater works, but the sound system does not. CD's keep getting kicked out. After researching the web we find out there is a screw on the back that needs to be removed after transport/before installation. Had to remove the stereo from the cabinet and remove the RED TAG that said remove screw before installation. Also we find out they still haven't ordered the cabinet face, turns out they don't need the whole glide, (go figure) and now it will still be 6 - 8 weeks out. The service here is very slipshot, the receptionist is very short on the phone and you have to wait hours or never for a return call from you service person. Won't be shopping there again next time I want to upgrade.
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