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  • I have an issue with the Kent Ohio Store. I left a message with the manager on duty last night and she said the general manager would call me this morning and I left a message with the call center. I sent this message and I have not heard from anyone. This is what the issue is: I came in on Sunday and had my make up and hair done besides my two girls. The girls who did our hair was amazing. No complaints at all. Very nice and professional. however, the make up. Before we started I asked what services I was signed up for and I was told make up and hair. Make up was first. She used a cloth to clean my face, and I asked her what she was doing and that is what she said she was doing. She applied my make up and I had asked prior for false eyelashes. They told me they were $10.00. ok (they didn't even stay before the wedding started). I also brought $40.00 of make up for them to put make up on my oldest daughter and then they charged me $40.00 for someone over by the make up to put on foundation and then the girl (Leah, who put on my make up) to put eye shadow on.. which I thought was over priced. When I went to check out someone else did it (leah went behind a screen and couldn't finished us) and I noticed I was charge $7.00 for a facial. I didn't approve this. But I paid for it. but the killer is I get a phone call from Leah to ask about the wedding then to tell me I walked out the store and didn't pay for the eyelashes. Which I paid $10.00 for. Didn't know that was just to put them on and how would I know it was a separate charge from my bill. That was totaling unprofessional and uncalled for. Then nobody can take the time to call me but to tell me to drive 40 minutes to pay $3.00. I have told a lot of people about this and they can't believe how I was treated. I am not too embarrass to into your store.
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