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  • This very inconveniently-sited full-service professional camera store has been in business for years, and is slowly coming to grips with the marketplace. For example, up to a few years ago, they weren't even open on Saturday afternoons. I only deal with them now because the fantastic full-service lab I used to use gave up on black and white completely, they're one of the few remaining places in town set up to competently subcontract a lot of black & white film developing, and they're well-equipped to scan my negatives to CD in house. They have the equipment and know-how to be a four- or even five-star shop, and when they get it right, my films, scans, and digital prints are dead nuts on, exhibition quality. Their problem is that they seem to occasionally hire numbskulls and let them work without supervision. Recent episodes have included having five or six films that were scanned together returned with a huge, immediately-visible virtual scratch right across every scanned frame; negatives scratched in handling; a $35, extremely high resolution negative scan done with so many blotches and dust specks on it that I nearly cried... So when they get it wrong, it's just appalling, and often costly and/or irreversible. Just getting to them to have the re-work done, and then going back again to pick it it up, is such a chore that one most occasions I haven't bothered. They close too early on weeknights for anyone not already in the downtown core to have a sure chance of getting there after work, if there's even a hint of traffic. They do have their good points. I've been courteously called a few times to be told that my scans were going to be a day late because of an equipment breakdown, which is nice because it saves me a trip into the bleak depths of le Vieux Montreal. They've always offered to re-scan, gratis and no questions asked, any muffed job I've told them about. The owner/managers do seem to have their heads screwed on right in that regard. And they still stock as much black & white and color negative film as they can get their hands on. I just wish they had better quality control in their scanning department.
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