My family and I do have Pho here occasionally, mainly because it's close to our house. I do believe that since it first opened Management has changed hands, and it's a much better place than it used to be. We went just after it had opened its doors a couple of years ago, the service wasn't great, and my son found a "fly" in his soup. They waiter didn't even blink at that, or offer to remove the dish from our bill. HOWEVER in the past year it has much improved, service is very good and fast. Pho is good, I've had much better other places in the city but it gives me my "fix" when I'm craving it.