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  • Holy heck! This place was beyond bad. One star is too much. We were heading out of town for the afternoon and decided to stop off at Santa Fe Station for brunch. Our intention was to hit the buffet but the line was too long. The Grand Cafe was right there and didn't look too busy so we decided to just eat there. Now it is Saturday so the place wasn't empty but it wasn't terribly crowded as far as Saturdays go. We walked right up to the hostess, told her there were five of us. She said to wait while she found a table. I could see plenty of empty tables but whatever. While we were waiting, the manager came out and asked, "How many?" I responded, "Someone is already helping us. She went to find a table." The manager then very rudely snapped at me, "How many?" I told him five and then he turned away from me and started talking to another hostess. Meanwhile our hostess came back and led us to a table. Our server showed up right away to take our drink orders and then she disappeared. It took a very, very long time to get our drinks. While I'm on the drinks...the kids' menu showcased two drinks. They were very large photographs. There were no other drinks mentioned anywhere on the kids menu. When we placed our drink order my two youngest each ordered one of those drinks. We were told they are not part of the kids meal and we'd be charged extra. The drinks also showed up in regular glasses instead of the kids cups with lids. I found this very weird and misleading. Why showcase both drinks on the kids menu if they are not kids drinks?? My orange juice tasted really sour as if it were old. We placed our order and waited, and waited and waited. A server for a nearby table saw my look of death and came over to assure me our order was being put on a tray right then. She'd just seen it was up and ready. Yeah, right. We continued to wait and wait and wait. Finally, our server showed up and apologized saying that the corporate chef was there. I have no idea what that means or why that means service is so slow. I was just happy to have our food. We had plans out of town and our tickets required us to be there at a specific time. We were now running late. Ok, so the food...bleh!! It was sooo bad! My oldest son ordered the french toast. It was so soggy it was dough. My youngest ordered pancakes that were not cooked through. My husband had the same issue. My hashbrowns were the most disgusting I'd ever had...ever. They were bland mush. I specifically ordered an omelet without mushrooms. It had mushrooms. I had ordered a side of fruit. It came with tastless melon and one strawberry that had been quartered to give the illusion that i got more than one. Nice try. My husband ordered a side of bacon and it never came. We spent maybe five minutes with our food before giving up and deciding just to leave. This was truly a terrible experience and possibly the worst we've had in our four years in Las Vegas. We will not go back.
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