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| - We went to TNBC for Mother's Day because my wife really wanted to try some place new, and this was on our list of places that we'd seen but hadn't been to. Plus, bacon?? Sold.
Now, maybe it was because of Mother's Day, or maybe it's always this way (I was able to read several poor service reviews for TNBC on Yelp while we were there...), but the wait to be seated was tumultuous. The oddity is there were obviously clean and ready tables available from the minute we walked in, but we (or the two couples ahead of us) weren't seated until much later. Perhaps they were short on staff, it was hard to tell, there appeared to be a number of bustling staff members wandering aimlessly around and chatting with various diners. There was this man at the front counter, thin with grey hair - he really didn't seem to know or care what he was doing. He would check the sign in roster randomly, yet only acted on it once every three or four returns. It took about 10-15 minutes each for the two couples ahead of us to be seated - at tables that had almost immediately been vacated by previous diners. Finally it was OUR TURN. *Time passes...* Ultimately, after watching grey hair guy look at our name on the list at least 4 times, and us longingly looking at empty tables for about 30 minutes, we were happily seated at a table that had yet to be cleared/cleaned. Our waitress greeted us, brought us water, and disappeared. About 20 minutes later, another host asked if we'd had our order taken, and we said no. I was still watching that grey haired man wander around - picking up menus, leaving them at tables, picking them up and putting them on the table next to the waiting area, talking to staff, wandering around... wandering... wtf is he there to do? Some couples came in after us, and were immediately seated, while some more were made to wait, even though there were open tables. Then, one of those couples received their food... WHAT!? Our waitress wandered by and asked if someone had taken our order. ... We said yes. She looked relieved and apologized for the wait and disappeared again, forevever. It was a giant cluster. We finally received out food after grabbing the hostess that took our order and asking what was going on with it. Checking out, their machine was down, so I waited for an extra 10 minutes - TO PAY - while a new hostess I'd not seen before was trying to reboot their ipad based register.
The service at TNBC was like watching a pile of ants try to recover after some devil person has scraped away the top of the pile (or detonated an M80 on it). Some things get done. Some don't. Some people are seated, some aren't for a long while.
The ONLY saving grace was the actual food. I can abide horrible service if the food is good - and it was/is/should be (I hope), since I'm not giving a one star review. Diner beware, if you have a couple hours to blow and can use the disarray as entertainment, then you'll have yourself a delicious meal (the leftovers were great a day later). If you get peeved by terrible customer service, avoid.
TLDR - food is good - service is like stepping into the twilight zone.
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