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  • We went to ride on Monday as we had gotten the Scenic Package at the wax museum. The package included souvenir book, wax museum, and outside gondola ride. We were told that with that package, if the outside was closed we could go to the inside ride. When we get in line, Ava/Ana or something similar tells us she is closed for 15 minutes. She turns a sign around that says outside gondola ride is closed due to weather. We overhear workers talking and there was supposedly a volcano that needed to erupt at 7:00 pm. However, it was only 6:25 p.m. Okay we wait. Then 10 minutes in I ask can we go to the inside, and she says her manager said that the ride will reopen so we just need to wait. So about 5 minutes later, I'm thinking okay finally we can get our tickets ---- noooooooooooooooooooo. Employee comes up and tells her there are bees in tunnel 2 so those have to clear out first. Yet, she continues to tell people 15 minutes. The manager comes out and says those passes never expire so we just have to wait. Well I'll be a kittens grandma. You haven't taken the time to make sure your tunnels are safe for ridership until the middle of the effing day? Seriously? And now we are just supposed to wait until the cows come home to ride a gondola? I have better things to do with my time in Vegas. Standing in lines that we are unsure if and when they will reopen and dealing with bees is not my ideas of fun. Yeh. Me Thinks Not. One of the worst customer service experiences ever. Maybe I'll give these Gondola Ride passes away as door prizes because I'll never go back there. Might as well get the real deal in Italy.
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