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| - I used to really like this practice, but I'm done. As a mom of triplets, I don't have time to mess around with a practice that doesn't take my concerns seriously. The only caveat is Dr. Potts - she's great - but this last interaction with the practice is my final straw.
My trio ended up with pneumonia a year ago and one daughter also had RSV because Dr. Potts' nurse didn't let her know that I had called FOUR times in one week - telling her they weren't getting better and I thought they needed to be seen. When we finally were seen in the office, we were directed immediately to the ER. I complained to the practice manager and she apologized and said they were working on those communication issues.
On Friday, my daughter was limping after playing outside at daycare. We saw Dr. Potts, who told us to go get an x-ray, even though she wasn't showing any symptoms - aside from limping.
The x-ray results came back late, and the doctor that called me back (not Dr. Potts) apparently hadn't even looked at Hannah's x-ray - but only passed along the info given to her about the fracture from SimonMed. So this doctor calls me, after not looking at the x-ray, and telling me a cast isn't "indicated for this type of fracture." She said to just try to keep her off that leg, and see an orthopedic doc on Monday. (Good luck trying to keep a two year old off her feet!)
My gut knew that wasn't right - got in touch with a sorority sister whose husband is an orthopedic surgeon in another state - he said to take her to get a cast on her ASAP then see an orthopedic specialist on Monday. Take her yesterday - she has to have the cast on five weeks, and can't run, jump, climb, anything - for EIGHT WEEKS. She's freaking two - that's her whole life - running, jumping, climbing, dancing. Sure seems to me like a cast IS indicated, right? The fracture is even called a "toddler fracture," so how does a pediatrician not know what that is??????????
I don't know what is going on in this practice, but we won't be coming back.
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