Bad all around. Here's the summary:
Food: we had the cowboy burger, chili cheese fries and a drink. Burger was just meh. Somewhat tasteless with a hideously greasy onion ring on top. Fries were ok, nothing to write home about.
Service: blank stares from girl at register was a bit awkward. Ordering at the register is also awkward because it's also the counter eating area. Bad design and flow.
Lastly but most important. We arrived at 6pm on a Wednesday. First thing we noticed when we walked in were the chairs overturned on most of the tables. We thought this was odd since it was a full hour until they officially close. We (family of 4) sat in the section that has most larger tables. Just as we got our order one of the staff starts cleaning right next t us and placing the remaining chairs up on the tables around us. Then to top it off, she chains the section off!!! When we were through with our meal we literally had to unchain the section barrier to leave!!
This place is a disaster. Food sucks. Prices high and service abysmal. We so wish we would have ventured down the road a bit more to The Habit!! Ciao Lenny's! This family won't be returning.