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  • We have been here several times while traveling to the area for multiple sports events. Other times have been okay, just always crowded and convenient parking is at a minimum. Unfortunately, this time they lost our kiosk order. After about 30 mins of waiting and while the rest of the team was served, I check on the order. They made no attempt to rectify the problem, only asked each other..."do you have an order '28' , no, "do you have a '28', no" all while making everyone else's order....and basically ignoring me. It took me asking for at least my son's mac and cheese so he could eat and get back to the fields. Finally, it wasn't till another visit to the food counter that the general manager finally asked what I ordered, which he then fixed it at that moment. I forgot the cookie we ordered since I was in a hurry and not too happy. He said he would cancel the order in the system and I would not have to pay. Hmmmm, not sure how he would do that when they couldn't even FIND the order. Of course, when I checked my AMEX account, the Panera charge of $27.98 is there. Next time we will visit a different restaurant. I gave it two stars only because my son said the mac and cheese was good.
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