Out of the four Starbucks locations close to my home, this one has really gone downhill in both their customer service and in the quality of their drinks. At least 5 times in the last few months, my drinks have been made incorrectly. Most of the employees are unfriendly if not downright rude. This Starbucks is the location closest to our home, and it has a drive-through, and yet we will go out of our way to go to another location because of the poor quality and service. We have called the Corporate headquarters and lodged a few complaints, but nothing has changed.