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| - The food has been consistently fabulous. Most recently, I tried the Vegetarian-friendly NO MEAT HERE... "BURGER" and it was good. It wasn't amazing (like their other burgers), but the fact that they had a well-constructed and thoughtful dish for Vegetarians was awesome enough for me. It featured a shiitake mushroom patty, Japanese eggplant, tofu, red bean, mixed greens, and chili lime vinaigrette on a wheat bun. Pretty cool. I also LOVE their TRUFFLE PARMESAN FRIES and SALT & PEPPER GARLIC FRIES. The toppings are amazing and the aiolis are addicting (especially that Garlic Chili Aioli, drool). The other burgers I've enjoyed several times are the RONIN BURGER, KIKI'S BURGER, and SPICY MISO BURGER. Serious drool action all over the board. I've had the OXTAIL CHILI CHEESE FRIES once and they're pretty amazing too. Basically, I haven't had anything bad. I do enjoy the boba milk tea drinks as well. They're not the best boba drinks, but decent for a craving. The BACHI SAKE SANGRIA is really great too and unassuming.
The SHOGUN BURGER is really great! Loved the pan-seared foie gras and although I couldn't distinguish the Yamamomo Peach and Asian Pear really well, it added a nice sweetness to this rich sandwich. The Wagyu Beef was delicious as well. The Unagi seemed unnecessary though; it didn't add anything significant for me - taste or texture - and it kind of took away from the two main ingredients (Wagyu and Foie Gras). I also tried the SWEET POTATO FRIES for the first time along with my two favorite staples and it was okay. I liked the freshness and it not being salty, but with other amazing fry options, this doesn't come close.
We did have one bad customer service experience where we ended up leaving without dinner and going to another restaurant. It was a rather busy night (and I'm sure they have lots of those) and the communication with seating availability was horrendous. Especially since I had called ahead. There was lack of organization and the gentleman that appeared to be the manager poorly handled the situation. It was really disappointing. Very "off-putting" and since I'm a regular, it wasn't a complete deterrent, however, for my friends, it was bad enough to not warrant another visit. Not a way you want to lose customers! Otherwise, the service is just okay. Which is a real shame with food so delicious.
Update: I haven't visited this location for over a year because of my last experience. I have been to their Summerlin location a few times and prefer it MUCH more. The service is substantially better and it's not as crowded (no tourists!). I would stay away from this location.
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