West penn is a pretty good hospital. This is where they transferred me and my daughter after she was born because she needed to be in the nicu. I just think that some of the doctors really need a class on bedside manner. I was a sleepy, hormonal, worried new mother and I honestly couldn't find anyone other than 1 pediatrician and 2 nurses who would ever take the time out of their busy days to talk to me like I was a human being who mattered and who deserved answers about what was going on with her very sick newborn. They just seemed to never leave me with any hope or even explanations about what was going on. The last night we were there was when we finally got a good doctor, she realized that Gracie's condition was too involved for them to handle, put her pride aside, and decided to transfer her. Thank god for this woman, seriously she was a godsend because she put her pride aside for the good of her patient which is what should have been done from the beginning. Now as far as my doctors and nurses go they were all wonderful, they always made sure that I was comfortable, took the time to sit with me and talk since they knew I was scared to death, and treated me with the best care no matter what I needed. The night my baby was transferred my doctor could see that i was visibly losing my mind with worry and even though it was 11:30 at night she went out of her way to get me discharged so that I could go with her. If the visit would have just been for me I would have given them 5 stars, but the way they treated me as far as the baby goes definitely knocks them down to 3.