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  • First off , I do have to say that the guy that washed my car did an excellent job. My car looks almost as good as it did when I bought it, and that was in '06. But here is why I'm only giving 2 stars: The customer service. I called first to see what the prices were like. I was told on the phone that a simple inside and outside cleaning would be $30. I didn't believe the guy so I double checked and he affirmed that it was $30. I pulled up , was told to park in one of the bays and the guy ( definetly not the one I talked to on the phone ) asked what I wanted done. I told him that I just wanted a simple cleaning inside and out and the guy on the phone said it would be $30. The gentlemen then seemed a little irritated and went off to find out who I talked to. The manager came over and said that they did not even have a $30 package and that they do not give quotes over the phone because they cannot see how dirty the car is. Then why heck did I get a quote over the phone?!?! The manager then asked me with an accusatory tone " you probably told the guy on the phone that your car is very clean didn't you?" Seriously? I wasn't even asked. ( my car wasn't very dirty by the way ) . The employee on the phone was very straight forward and sure of the $30 price. The manager then told me that it would be $50 to do what I wanted then walked just walked off without giving me any chance to breathe. They guy that was going to wash my car then complained saying to his manager " I don't have time for this, I'm off in an hour". I was honestly a bit appalled. Why don't you just leave now then? You'd better not take an hour to wash my car and besides, it's your job. Nevertheless I did need to get my car washed so I paid it. 30 minutes later , my car was done and the guy who washed it was much nicer to me than he was previously. Was it worth $63 ( tax and a "tip", which is a whole other topic. Shouldn't have to pay any tip when I'm paying $50 for a car wash) ? I'd say no. Does my car look very nice? Yes, which is the only reason this is getting 2 stars.
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