Overall dissatisfied with my experience. Prices are a little high for what you get. They seem to have a ton of staff behind the main counter but depending on the time of day (or some other inscrutable factor?) they want customers to order everything at the coffee bar counter, not the main counter. They don't make it very clear and I've witnessed a lot of confusion over where to order by other customers. Despite so many "cooks" in the kitchen, simple orders take a long time coming out, even to go orders. On my last visit I ordered a full breakfast, the salad it came with was wilty (didn't realize til I was gone and it was too late) and the eggs smelled so horrible I was actually looking around the elevator I was in to see who else was causing the stink. When I got to my desk I realized my breakfast was the culprit behind the reek. Not awesome. Also, staff seem aloof, like maybe they think they are too cool for their customers.
This place is right next to my office and I wanted to like them. But I won't be wasting any more time or money here in the future.