| rev:text
| - Got my pedicure done here once, won't be coming back again.
Other salons I've gone to go full on out with the massages, callous removal and everything without question. Those kind of services were worth every penny, if not more. However, these guys just soaked my feet in water, used some buffer block and slapped a cream or two on (with very minimal massage) and went straight to painting the nails (it was clear that my feet needed more pampering than my nails, especially when I come in with trimmed toenails). It felt completely rushed and It wasn't even busy (only myself and another woman and nowhere near closing hours)
It felt like they just wanted to get on with it so they cut corners. And by "they", I mean three young employees swapped around working on my feet, which is okay I guess, but under these circumstances it felt super uncomfortable because:
1) They were constantly goofing around and making jokes in their language (if you wanna speak in your language, that's totally cool! Just be a little bit more mindful of how you may come off in front of your customer. I know a ton of Salons do this but you'll see how this situation in particular differs as you read further along)
2) One of them literally just walked into the salon, and straight to my station where he nudged his buddy off so he could take over (still wearing his winter jacket). He took a seat and started painting away (still wearing his winter jacket) without uttering a word or even gesturing a small acknowledgement to what concerns I may have to this random dude in a parka who literally just waltzed in from the streets a second ago and took hold of my toes ......how am I to believe that this isn't a random friend who wanted to "have a go" for shits and giggles? Especially when parka guy did only 3 or 4 nails and passed me back as if saying "meh, I'm bored. You can have your job back now" and carries off (still in his winter jacket). Very annoyed by this as a first time customer at Fresh Nails who has no familiarity with the place or workers.
3) From the start, I asked the girl if she would please NOT pull on my toes during the massage. She nodded. What happens next? Buddy-o who she passed the task on is yanking at my toes. If you're going to trade off, you can at least communicate that little detail, especially if you're chatting up a storm, I'm sure that could fit in somewhere. Yes, people forget some minor details, and I'm really not being a stickler for that. Although, slip-ups like that tend to happen when you're not really focused on the job and have a rather off-put ting demeanor to top it off.
I'm not saying you can't have a good time conversing with your co-workers. Nor do I have an issue by the fact that it was all spoken in another language. My issue is that it looked like they just didn't care about giving their new customer a genuine, 5-star worthy pedicure (not talking about 5-star rated like salon pedicure, just the kinda REGULAR pedicure any other normal salon would give for that same price, if not, cheaper!)
So why should I care about coming back? Fresh Nails left me with a bad first impression.
Bonus Review:
Only pro to my experience was nicely painted toenails (1 star for that) and employees who weren't maliciously rude (nor am I saying they were great, obviously, so a second star for that neutrality).
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