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  • Poor customer service and food presentation lacking in attention to details. Our family headed to Applebee's near the Mesa Gateway Airport. We always love the Wonton Tacos which drew us here. It started out well enough. Casey, our server was pleasant and service was customary then. We ordered one entree and 5 appetizers. My daughters split the macaroni and cheese with bacon and honey chicken. They enjoyed it. Two of our three Wonton Tacos were not finished well. They usually top the slaw on the tacos. Two of the tacos did not have slaw in it. Another problem with detail was the spinach artichoke dip. The kitchen had left a fairly large woody piece of artichoke in the dip. When Casey came to check on us, she asked, "How's everything?" When I asked that she provide feedback to the chef that the tacos were not dressed correctly and there was a large chunk of woody artichoke in my dip. She scoffed at me and rolled her eyes dismissively. "Okay." she said and walked off. Training. I know that she was probably trained by management to ask customers how everything was going, but if servers are not interested in feedback then should at least pretend to be pleasant. Also, if you don't want feedback, don't ask the servers to ask customers how things are going. We left the restaurant disappointed with the service. I don't think we will be returning.
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