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| - If you're having your car serviced here, beware. I began having transmission issues a few months ago. I took my 2012 Ford Focus into Ganley's service department. They told me there was a recall on my transmission and they would be doing some kind of update. I thought this would solve my issue, but it did not. After I got my car, the same transmission issues began immediately. I called and they said to bring my car back in because there was some additional recall (why they didn't do everything at once, I'm not sure). So I brought my car in on a Friday with half a tank of gas. After a week (with no loaner) I called and asked what was going on and what was taking so long and they told me they were cleaning up my car as we spoke, that they had to test drive it to make sure it was working, and that I could pick it up in the morning. Relieved, I went to get my car the following morning. First of all, they never cleaned my car. The white mats they put in over the car mats were still in the car, they didn't wash it, and tons of dirt was everywhere. I was relieved to have my car back so I didn't say anything at the time. Then, I ran out of gas on my way to work because they ran my gas out. Further, the transmission issue happened AGAIN the same day I picked up my car. I called and they said to bring it in yet again and this time I could have a loaner. Well- I dropped it off before Easter. It took them almost one MONTH to return my car- saying they had to order some part to fix it. But they never updated me and I was always having to call to see what was going on. Their salespeople also kept calling me off the hook trying to convince me to buy a new car instead- I genuinely felt like they were holding my car hostage! Finally, I called and they said I could pick it up. I asked it they would look at my window to see why it wasn't going down. They forgot to get an estimate and it took them another day to do it. They gave me the estimate and I said I would come pick up my car. I went to pick it up and first of all, the car had mud all over it. There was a mud pile in my back seat! Also the door panel was loose from them taking it off to do the estimate and it pulled off, and the foam lining around my window was ripped.
All in all- it was almost comical how dreadful this service department was for me. I called multiple times to the GM to discuss this issue- he never called me back.
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