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  • Went to the East side store, did not have stove in stock, called the West side and was told the stove was in stock for me to see, that he was looking at it as we spoke. Drove all the way over there and wow, it must have just sold. I ordered a different stove, more expensive, because it was what i could see, but a week later, got a call that they couldn't get that one after all because it was discontinued. Now I'm locked in with the sale commission going to the person who lied to get me into the West side, but I live on the east side so go back in and order a stove from someone there who doesn't get the sale. On delivery day, the stove comes with a big hole through the ceramic top and the side kicked in, despite the fact that the outside box had no damage. Then the delivery driver took out a huge branch on a 20 year old red bud tree, assured me that Brother's Main would take care of it, took pictures, apologized, felt bad; I get that it was an accident. I called the person who I was told handled these damages, left 3 messages hoping to tree could still be saved, but after 2 weeks, no return calls, cancelled my order. Eventually my condo association took it on but after repeated assurances that the person who handles it would get right back...that was 1.5 years ago.
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