| rev:text
| - From 5 Star to Zero
Loved this place, for the most part, the girls are still great. Few stinkers at times, but the store has an extremely high turnover. This makes for a poor experience.
Not sure what the owner is thinking, but month-to-month pricing and membership are getting ridiculous.
I was on the highest membership w/red light therapy added on. No less than $100 monthly. I like the stand up tanning bed and the red light was stand up too, w/bonus toning vibration. AWESOME!! With infinite wisdom, the owner removed the red light and replaced it with NOTHING! It's literally a fairly empty storage room. Square footage loss of income.
I bumped my package down, they ended up owing me a small credit, which took MONTHS to receive. Not even sure I actually got it.
I stopped my membership, which is a ridiculous 30 day notice. No one tells me you can freeze it if you're traveling for an extended period, mostly because of the high turnover. Their failure to retain staff equates to you losing money.
Since my work/travel schedule flexes (and I still hadn't been informed of freezing accounts), I begin to pay for a month of stand up tanning here and there. Charged the same thing the random months I've done this. Went in a few days ago, price DOUBLED. What???? Ummm, no. So I talk to the new girl, sweet, but completely lacking the ability to even try to retain a customer. Seriously, no effort. I'm literally in your store w/credit card in my hand, and no attempt to work with me. No "let me see if I can swing a discount, apply a coupon (specifically asked), nothing.
I point out that before they removed the red light, the revenue generated from my membership was no less that $1,200/yr. Because the owner failed to advertise the enormous benefits of Red Light Therapy on their blank wall (right of products) and pulled the RLT, wasting valuable square footage for what amounts to a fairly empty storage room, my revenue stream went down to less than $200/yr. And now, because the price for monthly doubled, it has dwindled to ZERO/yr.
Right down the road is My Resort Tanning, offering WELL ADVERTISED red light therapy for cheaper than I was paying before, with all the same tanning features, spray or booth. Plus a few other cool things to try out.
In reality, I am actually thanking Celebrity Tanning corporate for their greed and inefficiency, because I found a better spot, more affordable, with more options.
Corporate idiocy at its finest. Ineffective and redundant.
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