| rev:text
| - Almost gave it two stars (read to find out more) but the one thing I can't get over is serving an alcoholic drink to someone who specified "virgin", when you delivered it to the table she checked again that it was "virgin", you agree verbally it had no alcohol, she tries some, tastes alcohol and then you go -- "Oooh actually this one is the virgin". Sure, if she was pregnant or on medication or driving, maybe the sip of alcohol wouldn't be *that* big a deal. But if she was recovering alcoholic, that one sip could literally change her life, and it's up to you as a business to be honest and knowledgeable about what you're serving.
Things that were terrible:
- we had a reservation, they called us to confirm it was for 700 pm, show up, they say oops we thought 730 pm, they literally have to move people from their seats to accommodate us
- during the 45 minute wait for all this to take place, they took drink orders from us multiple times, but never served us drinks
- they dropped an entire plate of steaming hot chicken fajitas on the ground, it splashed boiling sauce all over people, and their clothes as well
- when i went over to the owner at this point to say - now that we are covered in fajita sauce - can we please have the drinks we keep trying to order? she made a HUGE stink about it, just immediately responded, "We didn't do any of this on purpose, do you understand? We are doing our best" and then going to every member of my party reiterating that, as though I had done some rude injustice to her, it was super embarrassing and unprofessional
- drinks still took an extra hour and they weren't good
- they served the birthday girl fajitas with no tortillas or sides, just the meat (she didn't ask for that modification)
- the food was so awful my poor fiance actually sent his BACK -- and this is a guy who complains about NOTHING
- bills took over an hour after asking MULTIPLE times
- the place was so warm they had to keep opening the front door to let in cool air
It almost got 2 stars because they did pay the dry cleaning bill for the jacket that was covered in fajitas sauce, but honestly, I can't forgive the alcohol incident. This whole experience was stressful and awful. I have no idea why they took our reservation (none of us had been there before), we were clearly too big a group for them at 700 (or 730..or 800...depends who you ask) on a Saturday!
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