My wife and I drove her Jetta to Vegas for a wedding. The preset radio stations got erased. The car hesitated before it started, so I told my wife we need to get a new battery before we take off for Havesu and CA. It was due for a new battery anyway. We called the dealership and were told their service department was open until 6pm, it was 5:20pm, so we headed over. We needed to get a battery this night, so we did not get stranded. We arrived at 5:44pm, told the guy behind the service desk our situation and he told us that all the techs had gone home. I asked why they did not tell us that on the phone? We ended up going to an autoparts store down the street, where a manager actually installed the new battery for us.
When you are a Desert dealership, and people come from 100's of miles away, you should assist motorists so they do not get stuck out in the middle of nowhere on their way home. The service manager should have a meeting with his employees, and should be embarrassed.