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  • I was scheduled on a United flight from Los Angeles to Pittsburgh on Fri. Dec 7, 2012. I arrived at the airport 2 hours before the flight was to depart. I parked in Wally Park and took the shuttle to the terminal. When I was inside the terminal, I checked the departing flights to see if the flight that I was on would be departing on time. To my surprise, the 11:15 am flight was delayed until 2pm. I knew that this would not be a problem because,even though it was delayed, I would get to Pittsburgh in plenty of time for all of my scheduled activities on Sat. Dec. 8, 2012 I got a bite to eat and then went to the gate to see if there were any updates. The United employee at the gate told me that the flight was delayed because of bad weather on the east coast. Not a problem, I thought, as I am sure she will have updates for us as she received them. After few minutes I checked with her again and this time she told me that the plane had mechanically problems and that this flight was CANCELLED! I asked if there was another plane that could be used to fly the 200 people that were waiting to go to Pittsburgh. No, there is not, she said but she was going to try to put me on another flight. To make a long story short, I was booked on a flight that left Los Angeles at 11:30 PM, 12 hours later than the original flight. I had a 5 hour layover in Chicago and woud arrive in Pittsburgh at 1:30 pm Sat. afternoon, some 20 hours later than originally scheduled. I was to see my Grandkids on Sat. morning and that did not happen. I had to cancel that visit. United didn't even care. I did receive a $150. flight voucher to be used on another United flight and $20. worth of food coupons. This was NOT the point. I was to see my Grandkids, who I have not seen in a year. All United could say was they were sorry. Well, sorry was not good enough. I will NEVER fly United again and would hope that anyone reading this would do the same. Rebook on another airlines if possible. Only fly United IF you have to. What a very disappointing experience I had with this very bad airline!
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