I don't take the time to write negative reviews, but this place deserves it. Dropped my little pup off for the free 4 hour evaluation this morning to see if he would like the place for future day care/boarding.Two hours into the evaluation I got a phone call stating that my pup was injured. The staff member that called me stated that she didn't know how my pup was injured because no one was around at the time. They said when they heard my pup yelping, they ran to the mini oasis pen to find my pup limping. One of the reasons I chose Doggie Oasis was their promise of 24/7 supervision. Turns out that's a lie.
I immediately drove to pick up my pup after I hung up the phone. I arrived to find my pup scared and hurt. He wouldn't put any weight on his rear leg, so I took him to the vet to be checked. They did an x-Ray and luckily he is not fractured, but his soft tissue is inflamed. I walked and my puppy limped out of the vet with a Baggie of medicine and a $360 vet bill.
I then called Doggie Oasis to update them on our situation since they seemed genuinely concerned when I picked my pup up. The girl I spoke to said that she called the owners of Doggie Oasis when my pup was injured, but "they haven't called back to get an update since" I asked if they would pay the unexpected vet bill since my pup was unsupervised in their care and the girl told me I would need to call back later and try to talk to the owners. Seems like if the owners actually cared, they would have called me by now.
I get that I signed a liability waiver stating I wouldn't hold them responsible for any injuries occurred while my pup was under their care, but their care was supposed to consist of supervision, especially since this was an evaluation for a first time visitor. I made a mistake by trusting Doggie Oasis with the care of my fur baby. Lesson learned, we won't be visiting Doggie Oasis ever again.