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| - Avoid this place like you'd avoid someone who has the plague. Sometimes I wish we could give negative stars.
I honestly do NOT know how this company has managed to stay in business 35 years with all the shady business practices they had. I spent all day Tuesday on the phone with them (literally 3 hours of calling back and forth)...
First off, we were shown a lovely privately owned Townhouse by a broker on the weekend. He told us all the information he knew about it, and said that Sell-Abration manages the unit, so we would have to pay $75 for an application fee. We paid it, and got approved in 2 days.
Except, when we got approved, they approved us for a rent amount higher than what we offered. They screamed and bitched about the broker not having the right to suggest we offer a little less (The owners wanted $1030, we offered $1000). I asked if water, sewer, trash and HOA dues were included in the rent and was told yes.
Suddenly next time I call, there's a magickal $200 non refundable cleaning fee (they called it a "deposit" but last I checked, you get deposits back). I ok it with my husband and call them back. Next they claim suddenly that we have to pay trash.
When I point out that they said we didn't have to pay it, she said "Well we don't MAKE the trash, so why should WE pay for it?"
Next call they claim that we have to pay for any plumbing repairs that happen in the place, that we have to pay for any malfunction in the appliances (even if we didn't cause it), and that we must pay for carpet cleaning once a year. (apparently the cleaning "deposit" doesn't cover that)
So my husband gives up and says "Whatever. We like the apartment, we'll just deal with it." and goes in to sign paperwork. We're not happy with all these surprise fees and such, but we don't cause damage/destruction of property so it's ok.
He gets in there, and goes to pay the deposit, but... they don't have a lease available for us to look at. Who takes a deposit over $1000 and refuses to give a lease? They also then give him a piece of paper saying that if we don't enter a lease by the 19th, that our deposit is forefit. She says she'll call the owners right away to find out if they'll accept our ferrets... but then she gets a call, gets off the phone and tells Sean "It's 4:30. I have places to be. Give me your money and get out so I can go to them."
Thankfully the next day it turns out the owners REFUSE to allow ferrets into the home, so we managed to get the deposit back and ran like hell from those rude, bitchy women.
Sucks we're out the $75 for the application fee though. :(
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tl;dr version - Stay away from this company unless you enjoy a bunch of hidden fees popping up after you pay them for the application. They don't inform the broker of any of these charges, so that you have to pay $75 for an app. - Taking a deposit without having a lease ready to review and sign is a BIG no-no.
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