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  • One of the worst customer service experiences - ever. I will not be going back and neither will the three adults who were with me. Let me start by saying that previous experiences have been mediocre but the service has been declining - and now to a new low. We arrived at 6 p.m. with two toddlers and (thankfully) ordered their food as we sat down. They children's food came 10 minutes later and that was the end of anything that could be remotely classified as "service". We sat for over 30 minutes waiting to place our orders and place drink orders for the two adults who joined us 5 minutes after we sat down. Our waitress had completely disappeared so I asked the manager who was passing by if he could retrieve someone to place our to order, to which he replied "yeah, yeah, yeah" while not slowing as he walked away. Then, nothing. Ten minutes later we flagged down another waitress who told us to hold on and then returned saying there was an issue with the waitress and she would serve us. She was obviously annoyed and kept saying she was doing this as a "favour". She saw our coupons for $10 off a minimum order of $30 food and claimed that we probably couldn't use them and we should take it up with the original waitress? Yet again, we waited and waited until I eventually got my starter Caesar salad that came to me soggy on a wet plate with dressing smeared on the side - it literally looked thrown together. Only then did we get our starter bread. One person at our table got her bowl of soup while the other didn't. Until 10 minutes later she was able to get someone's attention. Literally an hour and a half after we arrived none of us had our entrees. I waved down the waitress who was doing us the "favour" of her services and told her to cancel our order as my husband was outside with our toddler who lasted an hour and a half, but was now melting down. She ignored me and said "yeah, it's coming" at which point I stopped her and reiterated that I no longer wanted anything but my bill. And then the original waitress came by to confirm I'd be paying for my meal - which I never got! I told her I'd only be paying for the kid's meal. They handed me the pay terminal and walked away - so I had to print out my own bill and the merchant's copy! I paid and left hungry and without hearing a single word of apology. Two of our friends stayed to take their orders to go (supposedly ready at that point) only to wait another 15 minutes and have their orders mixed up and partly cancelled. Please don't go here. For a family restaurant you'd think they'd understand that an hour and a half wait is not acceptable with young children...or in a restaurant setting at all-especially for less-than-mediocre food.
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