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| - What a disappointment this hotel was! After reading the great reviews and hearing how classy and elegant it was, I was excited about checking in here for a two night stay. The front desk did offer me an upgrade to a large room with a great view of the river. Unfortunately, this was one of the only things great about the room. The telephone on the desk did not work at all and the bedding left a bit to be desired. An intermittent buzzing sound in the bathroom was so annoying I had to keep the door closed and the toilet did not flush properly.
The staff at the hotel left much to be desired. When I originally checked in and went to my room, I realized they had not provided me with my platinum upgrade. I called down to the front desk and was told they would have to check what was available and call me back. They did, then sent a bellman up with the keys. He handed me the keys and off he went, never asking me if I needed help moving from one room to the next. During my stay, I was expecting a FedEx delivery; when I checked the tracking number online to see where my package was, I discovered the hotel had rejected the package. Calls to the Fedex and then to the front desk and the package's sender were made and several hours later, the doorman arrived with the package. Oops - I guess it is a good idea to check before simply rejecting a delivery. To the hotel's credit, the manager did call and offer to send up an amenity or bottle of champagne for the mix-up and the delay of my departure by several hours. I thanked her but declined; several minutes later, hotel security was banging on the door asking me why I had not vacated the room. Wow.
One of the main reasons I stay at Renaissance Hotels is because they are known for being upscale establishments with a modern feel. I did not get that from this hotel, which seemed stuffy and boring. More Middle Ages...not Renaissance.
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