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  • We've been to the Cheesecake Factory a few times since living in Scottsdale and sadly will not be returning. Tonight we decided to eat here for my daughter's birthday and we all left extremely disappointed. Our waitress started off not wanting to be at work and very short with her words. She then reminded us several times that she has been working all day and very tired. For drinks, my husband and I ordered coffees only to have my husband's coffee come to the table full of grounds, not a little bit of grounds, but a lot! We asked for a different cup and simply never got one. When my husband's starter salad came out he ate half of it only to find a very large dark hair in it. He stopped eating it and we told the waitress. The manager then came out and apologized and offered another salad. Which we turned down. When our daughter's kids meal (spaghetti) came out it had a large black "thing" in it, which we noticed right away. So the waitress took the plate away and simply never came back with our daughter's food. After an hour at the table, our daughters ended up eating my husband's food since the spaghetti plate was never returned. The waitress apologized for all the troubles and said "they" would make it right. We were unsure what that meant so we didn't specifically ask how. When we got the bill, "they" took off our daughter's spaghetti kids meal (but JUST the spaghetti as we still had to pay for her kids drink) and mind-you she never even got her meal back to actually eat. My husband left hungry and thirsty and the whole family upset about the experience. We honestly are the type of people who would come back as mistakes do happened. But this time we felt no one really cared about all the mistakes. Especially our waitress, who acting like she was just simply "too tired". No more birthday meals here that's for sure. :(
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