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http://www.openvoc.eu/poi#funnyReviews
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  • I called Precision Air and Heating because my attic unit was clogged and leaking through my ceiling. They came, two days later. Besides telling me what needed to be fixed the service tech tired pushing service plans. Trying to up-sell me on something that I didn't want. I was very annoyed. I told him to fix/replace what was broken. That was yesterday. Today my A/C unit that was just serviced isn't working. It is currently 109 degrees outside and my house is 83 degrees, with the thermostat being set to 79! After calling back, telling them about this they told me they couldn't come out for another 2 days! I'm very disappointed. I've used this company in the past and was very happy. Since I can't reply to the comment on this review I will have to post it here. Hi Sandra, I've waited to update this post once all the work had been completed, mainly the replacement of the drain pan. Overall I've been satisfied with my experience although I do believe things could have gone smoother. You are correct when you say your service manager had to come out on the 13th to repair a "subsequent issue", but you conveniently leave out that the "subsequent issue" was caused by the first tech leaving a valve open when he finished the day prior. Nothing was broken and it only took about 15 minutes for your Service Manager, Jon, to recharge the system and have it back up and running. It's disappointing that your reply seems to characterize the situation differently. I was actually very pleased at the service Jon provided. He stopped by on his way home at 8:00 at night, something that I feel incredible grateful for and shows Precision's dedication to customer service. So instead of making it sound like our old A/C unit had an additional problem I would have painted the picture of Precision quickly fixing a mistake that could have happened to anybody. My two suggestions: 1. If a customer calls back the very next day after service because there unit is NOT working you should make it a high priority. They just purchased your company's services and nothing feels worse than dropping hundreds of dollars with nothing to show for it. 2. Don't mischaracterize situations on yelp posts. Having to fully explain the situation makes me less satisfied than I was with original mistake. I don't enjoy taking to yelp when I'm not getting the customer service I feel is necessary because I realize a bad review does have a significant impact to your business and livelihood. It seems the better approach would have been to let it be and I would have updated my post to explain how the situation was remedied. Again, I'm overall satisfied with the repair to my A/C and the eventual correction to a minor mistake. I'd also like to reiterate the outstanding customer service provided by Jon at such a late hour at night.
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