Wow! Terrible service from this place. Can't believe I still went after seeing all of the previous reviews. I told the manager Robert that I have an "unlocked" iPhone 5s that I would like to switch over to ATT. I confirm with the 800 number with ATT before going into the store that I will be able to port over. I told Robert that ATT on the phone said we can setup new service with an unlocked 5s phone. He immediately said in a sarcastic voice "that's great, however you are wrong". I asked him sincerely not to speak to me in a childish tone and to be professional. Very upsetting to say the least bc I called ATT again to confirm. Finally I said just try and see what happens. They seems pretty ticked off bc they felt like they were right. Turns out ATT 800 was right and so was I. Everything worked and believe me I let them know.