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| - My Parents are retired, honest seniors, that have always loved driving Hondas. They have been saving for a while and have had their eye on the CRV. Well the day finally came for them on 12/5/14. My Dad, is a very modest man. He's quite frugal, especially when it comes to buying a new car. No need for all the bells and whistles! Everyone knows that Dealership Salesmen and Business Managers are pushy and pushy until they get that sale. They treat you nice, crack jokes, the works....to get that sale. The Business Manager makes that sale happen. If you don't qualify by having a credit union, no worries, a Costco card works too. No worries, they will make your payment the number you want. My Dad was asked if he wanted the extra warranty, he said "NO". He was asked about a few other extras, my Dad said "NO". But they will make it work! Finally...Contract signed, sealed papers delivered in hand. A few days later, my Dad is at the insurance company and notices that he after saying "NO" to the Vehicle Contract, was still charged $2200.00. Also, a theft deterrent system was charged, but not installed for $995.00. That is a lot of money for my parents, even if it's broken down to monthly payments. They are seniors on a very tight fixed budget. I think the worst part of this is, the attitude and denial when speaking to the Business Manager, CORY CALDARAZZO and the Salesman, Michael Douglas. I personally called to speak to Cory on the phone and told him that their had been a mistake. He first said, " Well, I can't make changes with you over the phone because you are not on the contract. You can come in so that we can fix things and take care of it." My husband ended up leaving work early from Scottsdale, to meet my parents at the dealership and to speak with Cory. Well, it turns out Cory is just a BULLSHITER! Their is absolutely nothing they can do at the dealership to make changes. It was just a HUGE waste of time. What aggravates me the most, is that my Parents are in their 70's, spent the entire day worried sick, then left the dealership very upset. That isn't the way to treat Seniors or just plain PEOPLE! Why can't they just be HONEST from the beginning and earn their money the right way. I'm very upset and disappointed that my parents have had the JOY of a new car ripped out from under them. I just want everyone to know, to PLEASE, watch out and read, read, read the contract before signing anything.
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