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| - First, I usually ask for Richard because he is detail oriented. I also prefer that my pedicurist / manicurist be undistracted. I usually use Richard who was busy as usual so I agreed to have Michael to do my mani pedi. The first thing I noticed is that he was busy watching tv while he pushed my cuticles back. I like to read magazines and enjoy the massage chair as this is my relaxing time but I did not trust this guy since I've had him before and my toe was previously cut crooked. That should have been my warning to just stop him but I am a nice person that allows mistakes even at my expense because everyone is human. Then, he started on my fingers and was pulling the cuticle very roughly. At one point he got on his phone to talk. All of a sudden I felt this pain and said ouch! He had ripped more skin than necessary below the nail, probably because of his lack of attention . I thought ok it will be fine, just a rip in my skin, but then it started to bleed and not stop. He said he was sorry and then applied some sort of green drops he said was antibiotic and bleed stop. After that didn't work he put super glue. I started stressing out. I thought to myself I'm supposed to be here to relax and enjoy, but my throbbing, bleeding finger was making it worse. Also, I was there to make my nails pretty for an holiday event, not walk away with an injured bruised, bleeding finger that could no longer be painted to look even close to pretty. After all of this I asked him to fix my toe which was cut crooked, he started to get irritable with and then mouth off as if it were my fault that he cut my finger. He said that he didn't need me as a customer and that he wishes he'd never see me again because the cut he caused wasn't a big deal. He rudely then told me to leave and that I don't have to pay. I remained calm and was in disbelief of this guys attitude. The manager was clearly upset and embarrassed at his behavior as he stormed
out of the salon telling me to
leave once again. I know he was embarrassed but he decided to cause a scene in his embarrassment instead of trying to fix his mistakes. I tried to pay because I don't need a free pedicure or manicure just a good one, free of drama. Needless to say, I was patronizing this salon every other week with my daughter but I will be finding another nail salon since I don't need him or his attitude either. Hello, where's customer service anymore, especially for reasonable and good paying customers who give good tips. Wow, still shocked...
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