Let me start by saying Terrible!!!! This office staff is the worst I've ever dealt with in my life!
My father has had a long road of kidney stones and then several complications. We finally switched doctors and I couldn't be happier! After waiting weeks for every single appointment, after every single procedure, then the dr stating he wanted to see my dad in a week and the office staff not getting him for two weeks! This is unacceptable and no one should have to be treated so poorly by any office medical staff! My last experience was being placed on hold for 20 minutes only to be hung up on, waiting to making sure his medical records were sent to a different dr office after the horrible experience he had with this office. I can say that DR. Kaplan is a good doctor but his office staff is incompetent beyond words!