I was incredibly disappointed with the service that I received in the afternoon Sunday, July 27. I made reservations via an online app, and they were relatively prompt sitting us. A slight annoyance was that they never removed my name from their list so the app kept texting me that my table was ready. I had to go back to the hostess to change this. Next, I was a bit annoyed that it took our server too long to greet us. Yes they were "busy" but in my section there were a lot of empty tables. My boyfriend and I order immediately when he greets us. It's ~3 PM We decide to be simple to get in and out (or so we thought). I ordered the sliders and fries with a Blue Moon; my boyfriend ordered a turkey burger and a side of fries. My beer came 5 minutes later (which is fine). 20 minutes come around and I ask the waiter to check on the food. My fear is another table getting my food (sliders and burgers are common). It's going on 3:30 PM. I'm beginning to get restless and not to mention hungry. The server then brings on the excuses. "We just got a large influx of people so we're a bit swamped". He tells me the manager will bring the food out... 10 minutes later (yep, a total of 45 minutes after we ordered) the manager (Kristopher Brown) comes out with the food. All that he did was apologize and give me the same excuse that they're just busy. Other people that came in before us were in and out. He offered NOTHING to us. No discount, no complimentary anything. We felt like we didn't matter at all and that management didn't care about us. After that I didn't have the time to even argue. I guess I know where I stand.
I was greatly disappointed in the service and ESPECIALLY Management.