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  • Cheesecake Factory is one of my favorite restaurants, so the utter disappointment with our visit there last night really makes me sad. We didn't have to wait to be seated which is really surprising since this place is always packed. The hostess showed us to our table, and as we were sitting down, a waitress very rudely came to the table and told the hostess that someone was already sitting there. The hostess said it was okay to sit there anyway, so my boyfriend and I started looking at the menu. The waitress who said that someone was already sitting there was literally giving us the evil eye. The hostess came back a few minutes later and asked us if we would mind moving to another booth because there were other people who were waiting for that booth first. If that was the only problem we had, I wouldn't be writing this review, but it got worse from there. Our waitress was very nice and pleasant, and she in no way contributed to our horrible experience. We ordered our food at 6:45pm. I ordered the chicken maderia and my boyfriend ordered the Moroccan chicken. We waited and waited for our food, and at 7:15 a manager came to our table and said that an "overwhelming amount of people ordered pasta" and because the Moroccan chicken came with kous kous, our food would be delayed. She said something like 300 people ordered pasta and the kitchen couldn't keep up. I've never heard of this happening before. She said it would be a little longer until we got our food, but it ended up being another half an hour before our food came. I'm sorry, but waiting an hour for 2 meals is not acceptable. My boyfriend said his meal was terrible and was not worth waiting an hour for. Needless to say, we won't be back to this location and probably to the Cheesecake Factory at all.
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