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  • I have been shopping at the same CVS for 5 years since I moved into this area and tonight a manager who has helped me in there before as well as a store assistant manager just refused to return an item I purchased at CVS and the reason they did that was not that I didn't have a record of the sale they never even looked it up for me I asked them to know the manager came up to the register said just one moment walked in the back and came back out and told me he would not be able to do the return because he's not accusing me but he's missing the item from the peg in the back and I stated the only reason for mentioning that is to infer I am a thief and that guy single-handedly destroyed what little remains of an already kind of shity 2017. I literally walked home and looked at myself in the mirror to see why he thought I look like a thief. The satisfied look on both his face and the woman assistant manager was even worse. They did not look up the purchase on my rewards card. I walked in with the product and the young man up in front new that I put it down right in front of him as I walked in. They could you even have looked at their security camera film to see I didn't steal anything and I never have but now I think I look like I do and I actually thought I didn't look badly I had a knit cap on because it was cold and I walked but I had an Eddie Bauer vest on a Nike jacket really expensive running shoes but apparently I'm not all that I'm cracked up to be. He tried to hand me back the nails he literally looked amused but I refused. I just started going here a lot more too around August simply because between it and Target I can get most everything I need without having to go quarter to a half mile further to get to Frys. In fact the woman manager I mentioned is sisters with a nice woman I worked with at Fry's and I even told her that. And when she was doing an exchange for me a few days prior she messed it up and somehow ended up changing my cash payment of record to a gift card payment of record so that I could no longer return one item in a big long list of items nope I had to take a gift card which I did and I hasten to buy something with it and that stuff was the wrong stuff so I came in this morning she was there with my receipt she's the one who did the exchange and she looked at me oddly. Then tonight she looks at me oddly calls the store manager for a $6.99 return actually Exchange and the store manager decided not to check to see when I purchased the nails but rather went in the back to see if I had taken any of his inventory. Where do you get your training? CVS your store manager managed in just a few moments to make me feel completely inadequate insulted and humiliated. When I asked him how he could say something like that he said I didn't say you did it. Holy cow. And I said the only purpose for telling me that rather than checking for the sale on my account was to infer that I am somehow responsible. Therefore you are denying me my right to return the item. Even though I walked in with it I purchased it at another store but I have purchased the same product at this store. So I walked a mile in the cold for absolutely nothing I returned home feeling like absolute garbage it's just the final cherry on the Sunday especially the look of amusement especially on his face he has helped me with purchases in the past but apparently he doesn't remember me and now I look so unkempt or as though I don't belong he didn't even give me the respect of checking for the sale. I'm getting an attorney and suing the hell out of CVS for making me feel like a complete piece of crap they insulted my ethics treated me with disdain and inferred I was a thief
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